IMPORTANT INFORMATION

IMPORTANT NUMBERS

Wings and Water Guest Villa Reception:

+27 12 809 0372    +27 82 902 0372     +27 82 902 0898

 

ARRIVAL & DEPARTURES

Check-In – After 14h00                                    Check-Out – Before 10h00

 

BREAKFAST

Breakfast is served from 06:15 to 09:30. Please inform reception which time suits you best.

 

DINNER

Dinner is available Mon – Fri. Please inform reception no later than 16:00 the same day whether you will require dinner.  No dinners available Sat – Sun.

 

ACCESS CONTROL

You will have received a remote for our gate and a disc to enter and leave the estate through the resident’s gate. Kindly return this disc and the remote prior to departure. Lost remotes/ discs will be billed at the replacement charge of R400.

 

TV

All suites are equipped with a television with various channels.  You will also find a television with satellite connection in the TV Lounge downstairs. Kindly be considerate towards other guests regarding the volume.

 

DRY CLEANING

A dry cleaning service is available. Please contact reception before 09:00 to arrange for same day service.

 

LAUNDRY

Please place any laundry in the laundry bag provided in your wardrobe, and leave it on your bed with the completed laundry list before 09:00 for same day service. For any last minute or urgent laundering, please contact reception.

KEYS & FOREIGN ADAPTORS

Please do not remove your keys and adaptors from the premises. Keys may be left at reception.  Adaptors must be handed in at reception when checking-out.

 

MAGAZINES

Please do not remove the magazines from the premises. They form part of a private collection that we would prefer to keep complete.

 

RESERVATIONS

Please contact reception to make reservations on your behalf at a restaurant, golf clubs etc.

 

SMOKING AREA

We regret that smoking areas are limited to the patio and the veranda.

 

SWIMMING POOL TOWELS

Swimming towels are available on the deck chairs.

 

INTERNET/ E-MAIL

There is wireless access to the internet in the suites and the TV lounge. For any problems with connection please phone Reception.

 

VALUABLES & FIREARMS

All valuables and firearms can be locked in the allocated safe in your wardrobe.

 

VISITOR’S BOOK

Please make an entry in our visitor’s book in the front of house or post your comment on www.tripadvisor.co.za.  We would be delighted to know how you experienced your stay.

 

WAKE-UP CALLS

Please arrange with reception if you require a wake-up call. At Wings & Water Guest Villa, professional and personalized service ensures that even the most demanding request is met promptly and efficiently. Please let us know how we can be of assistance to you.

TERMS & CONDITIONS

Reservations will only be confirmed once we have received this letter, duly signed, together with FULL credit card details and/or proof of payment if paying via EFT. Your Credit Card will only be charged on arrival or according to our Cancellation Policy as detailed here under.

 Cancellation Policy

  • Prior to 7 days of planned arrival will incur a 10% handling fee.
  • Within 7 to 4 days prior to arrival will incur the first 1 night’s charge.
  • Within 3 days prior to arrival will incur the full period’s charge.
  • Failure to arrive will be treated as a “no show” and the Grand Total reflected above, will be charged.
  • **Pre-approved:  Applicable to Corporate Contract Holders.

Standard check-in is from 14h00 and check-out by 10h00.  

  • Arrival before 10h00 will incur an additional cost equal to a full night’s accommodation.
  • Arrival from 10h00 – 14h00 will incur an additional fee of R450. 
  • Departures after 11h00 will incur an additional fee of R450.00
  • Departures after 14h00 will incur and additional fee equal to a full night’s accommodation.
  • Late arrivals (after 22h00) will incur an additional fee of R350.00. Please make prior arrangements.

3.  Keys, remotes and access cards remain our property and will be charged for if not returned prior to check-out.

4.  Transfers from the airport need to be arranged in advance. 

5.  All rates are quoted in South African Rands (ZAR) and include 15% VAT.

6.  No refund will be given should you check-out earlier than the departure date reflected above.

7.  Please note that we are a Non-Smoking establishment.